MAD WATER - Waterproof Solutions

Welcome to the MAD WATER website, another exclusive brand of ROC Gear, Inc.

BECOME A MAD WATER DEALER

ROC Gear, Inc.
121 Commerce Commons
Commerce, GA 30529
By phone:706-955-0241
By email:mail@rocgear.com
mail@rocgear.com

TERMS AND CONDITIONS:

SECURITY

All online transactions at MadWater.com are handled with industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. When your charge appears on your credit card statement, it will appear as a charge from ROC Gear, Inc.

PRICES

Prices are subject to change. Prices are effective at the time of posting and supersede the prices of previous postings.

SHIPPING CHARGES

All orders are shipped by UPS. Shipping charges will vary in price according to weight and location. Learning your shipping fee is not difficult. Once you add the item to your shopping cart, you will see a freight calculator at the bottom of the shopping cart. Just add your zip code and click apply. All your shipping options (with pricing) will quickly appear.

SHIPPING METHODS & DELIVERY TIMES

All items are stocked in our GA warehouse. Product availability is shown when you put the item in your shopping cart. All in-stock orders entered by 2pm EST will ship out on the same business day. Orders entered after 2pm EST will ship on the following business day. Orders entered over the weekend, will ship out on Monday. Orders may be shipped by Ground, 3-Day Air, 2-Day Air, or Next-Day Air. Once you add the item to your shopping cart, you will see a freight calculator at the bottom of the shopping cart. Just add your zip code and click apply. All your shipping options (with delivery time and pricing) will quickly appear. Please note: UPS does not consider Saturday or Sunday as standard shipping days. When using a Next-Day Air shipping method please remember your Next-Day air package (just like any other delivery method) will not ship out until the following business day, if it is entered after 2pm EST.

SALES TAX

Only Georgia residents will be subject to a 7% sales tax, as we are located in Banks County. All other orders will ship tax FREE.

BACKORDERS

Backorders will occur occasionally. If your merchandise is not in stock, we will keep you informed on the status of your backordered item(s). Your credit card will not be charged until your merchandise has shipped.

PURCHASE ORDERS

Yes, we will accept a purchase order. We do not however, have credit terms available for our retail customers. Only authorized Mad Water dealers will receive credit terms. We require pre-payment of all retail orders before delivery. You may fax your purchase order to 706-955-0242, or mail your purchase order to our mailing address. For payment, you may list your credit card number (with expiration date) on your faxed purchase order, or mail your company check to the mailing address listed below. Please may all checks payable to: ROC Gear, Inc., 121 Commerce Commons, Commerce, GA 30529. MadWater.com is a property of ROC Gear, Inc.

MAIL-IN ORDERS

To order your product by check, just mail your check or money order payable to: ROC Gear, Inc., 121 Commerce Commons, Commerce, GA 30529. MadWater.com is a property of ROC Gear, Inc.

RETURNING MERCHANDISE

If you are not completely satisfied with your order, you may return any merchandise in a new and unused condition within 30 days of receipt, for a full credit, refund, or exchange, but first you MUST send an e-mail to returns@rocgear.com with your intent, before you return the merchandise. We will then e-mail you back with a Return Authorization Number that you must apply to the outside of the package before you return the shipment. Products not in a new and unused condition are not eligible for return. Product returned without prior return authorizations or without noted return authorization numbers are subject to a 15% re-stocking fee. Original freight charges, and your return freight costs, are not refundable unless required due to a product manufacturing defect.

ERRORS

We do our best to make sure that all of the information at MadWater.com is completely true and accurate. However, the time may come where there is an error on our site. Any errors are subject to correction. We will do our best to be completely fair and honest regarding any site error, and appreciate your understanding.

PRIVACY POLICY

We promise not to rent, sell, or loan any email addresses, mailing addresses, personal or financial information collected from any of our customers to any third parties. At ROC Gear, we only collect this personal information so we can communicate with our customers, and provide you with the highest level of service possible.

QUESTIONS

If you have any questions regarding these terms and conditions, or any products on our site, please e-mail us at mail@rocgear.com.