All online transactions at MadWater.com are handled with industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.
When your charge appears on your credit card statement, it will appear as a
charge from ROC Gear, Inc.
Prices are subject to change. Prices are effective
at the time of posting and supersede the prices of previous postings.
All orders are shipped by UPS. Shipping charges will vary in price according to weight and location.
Learning your shipping fee is not difficult.
Once you add the item to your shopping cart, you will see a freight calculator at the bottom of the shopping cart. Just add your zip code and click apply. All your shipping options (with pricing) will quickly appear.
SHIPPING METHODS & DELIVERY TIMES
All items are stocked in our GA warehouse. Product availability is shown when you put the item in your shopping cart. All in-stock orders entered by 1pm EST will ship out on the same business day. Orders entered after 1pm EST will ship on the following business day. Orders entered over the weekend, will ship out on Monday. Orders may be shipped by Ground, 3-Day Air, 2-Day
Air, or Next-Day Air.
Our current domestic shipping supplier is UPS. Click Here for a nationwide map of UPS Ground shipping transit times.
Please note: UPS does not consider Saturday or Sunday as standard shipping days for Ground, 3-Day, 2-Day, or Next-Day Air packages. When using a Next-Day Air shipping method please remember your Next-Day air package (just like any other delivery method) will not ship out until the following business day, if it is entered after 1pm EST.
Only Georgia residents will be subject to a 7% sales tax, as
we are located in Banks County. All other
orders will ship tax FREE.
Backorders will occur occasionally. If your merchandise is not
in stock, we will keep you informed on the status of your backordered item(s).
Your credit card will not be charged until your merchandise has shipped.
If you are not completely satisfied with your order, you may return
any merchandise in a new and unused condition within 30 days of receipt, for a full credit, refund,
or exchange, but first you MUST send an e-mail to
with your intent, before you return the merchandise. We will then
e-mail you back with a Return Authorization Number that you must apply
to the outside of the package before you return the shipment. Products not in a new and unused condition are not eligible for return. Product returned without prior return authorizations or without noted return authorization numbers are subject to a 15% re-stocking fee.
Original freight charges, and your return freight costs, are not refundable
unless required due to a product manufacturing defect.
We do our best to make sure that all of the information at
completely true and accurate. However, the time may come where there
is an error on our site. Any errors are subject to correction.
We will do our best to be completely fair and honest regarding any site
error, and appreciate your understanding.
We promise not to rent, sell, or loan any email addresses, mailing addresses, personal or financial information collected from any of our customers to any third parties.
At ROC Gear, we only collect this personal information so we can communicate
with our customers, and provide you with the highest level of service possible.
If you have any questions regarding these terms and conditions, or any
products on our site, please e-mail us at